FAQ

Where can I buy your work?
Toshajihnart.com is my official store powered by Shopify. You can also find me at local pop-ups advertised on Instagram.

Are you open to selling your product at a brick and mortar location?

Yes! Email me at hello@toshajihnart.com to talk about what you would like to bring into your shop and work out a wholesale agreement.

Do you offer discounts?
For subscribers, I offer a 15% discount on your first order. This is discount is good for one use per person. This cannot be applied to custom work.

When do you offer sales?

I only do three sales a year - Lunar New Year, Chuseok, and Small Business Weekend. Lunar New Year and Chuseok are lunar calendar holidays and will vary by each lunar calendar year. 

Do you offer customs/commissions?

Yes! Please visit my Custom Work page for everything you need to know about how to get one of your own. These items are excluded from all discounts, promos and sales. Pricing on custom work is firm and cannot be returned or exchanged.

Are you open to business collaborations?

Absolutely! Send me an email at  hello@toshajihnart.com so we can talk about your ideas.

Do you offer returns, exchanges and refunds?

All items are final sale, and most items are not eligible for an exchange. Items that qualify for an exchange include printed goods like prints and cards that were ordered in the wrong size or misprinted with low resolution and can be returned in pristine condition. Send me an email at hello@toshajihnart.com within 30 days of delivery if you need to make an exchange request.

What is your shipping policy?

  • All orders ship 2-3 business days after the order is placed. Custom work and some print products may take a little bit longer.
  • All orders will be delivered via USPS standard shipping. All rates can be found at checkout and are calculated according to USPS and will vary by delivery location.
  • Free shipping is offered for orders sub-totaling $50.00 or more.
  • At this time, international shipping is not yet offered.

Do you offer local pickups? 

Because I do not operate at a brick and mortar location, I do not offer local pickups. All orders must go through Toshajihnart.com. Please do not Venmo, AppleCash or CashApp for an online order. 

Who does your prints and other print-on-demand products?

Gelato! If you aren’t familiar with Gelato, they are a software company that represents the world's largest network of printers and logistics options. Since I work out of my own home studio, this helps me print products as they are ordered for customers to receive their orders faster and more sustainable due to shorter delivery distances. 

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